Repair Request Form |

Please fill out all the fields below and submit. You will be sent an email with the RMA/Case number and shipping instructions. Please include a copy of that email with your return repair shipment.

You may return multiple instruments of the same type, (i.e. multiple cesium sensors, multiple Atom Wireless Seismographs) and list all the serial numbers (separated by semicolons) in one RMA. Please contact [email protected] for more details. If you are returning more than one type of instrument, you must create one RMA for each instrument.

IMPORTANT: Instruments returned to us for repair will be charged an evaluation fee based on the age and type of instrument. This fee ranges from $440.00 to $880.00 per instrument, depending on the unit model. Contact us for questions about your specific product.

For instruments requiring calibration, our fees range from $440.00 to $1,100.00 per instrument, depending on the unit model. For any questions about calibration fees, please contact us.

If returning equipment from outside the U.S. please mark the appropriate box at the bottom of the form below and enclose a completed Shippers Declaration, as required by U.S. Customs Regulations 19 CFR ยง10.1(a)(1), with the instrument being returned to avoid delays and possible additional costs.

For airfreight shipments, the destination airport has to be San Francisco (SFO). DO NOT CONSIGN SHIPMENT TO SAN JOSE AIRPORT (SJC). This will cause delays and add possible extra charges.

Important: Indicate the following on the AWB and Commercial Invoice: U.S. Goods being returned under HTS 9801.00.1012 / 9015.80.80 and Geophysical Equipment must be referenced.

PLEASE NOTE: Failure to respond or payment is not received for the completed repair within 3 attempts. After 21 days, a storage fee will be applied, resulting in a 10% per day additional charge on the total amount due.

Company Name:

Company Address:

Contact Name:

Contact Address:

END USER name if not the same as above


Phone Number

Instrument Problem (5000 character max)

Serial Number - (If this is unknown leave the NA entry and our Support engineer will review your RMA request and contact you)

Instrument Name/Model Number

Instrument Manufacture Date (mm/dd/yyyy) (If unknown enter 01/01/1900)

Were you or the END USER granted a United States Export License when the equipment was first purchased?

Will you be shipping from outside the United States?

If you have more instruments to send in, select Yes to retain most of the form data.