Repair Procedures FAQ

Equipment being returned for repair requires a Return Material Authorization number (RMA #). You must fill out the form at RMA Request. Once submitted you will be emailed the number and shipping instructions.

Upon receiving your equipment in our Customer Service department, a notification will be sent by email or fax to advise the arrival of your equipment. Due to a high volume of business, repair estimates will be sent within 2-3 weeks of the receipt of instrument. Unit's sent to Geometrics without a RMA # will delay the turnaround time for the repair estimate.

The following information is required in order to generate a RMA:

• Full customer contact info (include email)

• Instrument name

• Serial number

• Description of the problem

• End User

Effective March 1, 2009 Geometrics repair labor rate will be $130.00 per hour with a minimum 2 hour evaluation fee per instrument. Any repairs received prior to March 1, 2009 will be honored at the lower current rate of $120.00 per hour.

Geometrics policy is to provide the best service available to our customers. We appreciate your business and hope that you are satisfied with the service we provide you!