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Questions about international equipment returns to Geometrics for repair
or service.
International shipments must be accompanied with a Commercial Invoice. Failure to submit a completed and signed Commercial Invoice can result in delays at U.S. Customs. Please also include a written or typed notice that indicates the nature of the problem, and lists both technical and business contacts at your organization for this order. We also must have return shipping instructions before we can return the equipment.
It is important that you place copies of all documentation inside the box with the instrument. A copy of the Commercial Invoice should be placed on the outside of the shipping box. If you intend to use airfreight, the address is:
Geometrics, Inc.
Attn: Customer Service
2190 Fortune Drive
San Jose, CA 95131
Tel: 408-428-4222
Fax: 408-428-4272
Notify:
Muni Kuroki
Coppersmith
Tel: 650-872-1225
Fax: 650-872-1070
If you intend to use a courier service (i.e. Fed Ex / DHL / UPS) the address is:
Geometrics, Inc.
Attn: Customer service
2190 Fortune Drive
San Jose, CA 95131
Tel: 408-428-4222
Airfreight shipments should be sent directly to San Francisco International Airport (SFO) for customs clearance.
The Export-import worksheet contains important items to check before shipment.
The COMM.INVsample Excel spreadsheet contains a blank sample Commercial Invoice. You are welcome to use this spreadsheet if it is convenient, but be sure to complete the form and sign it before sending it along with the shipment.
Advise Geometrics customer service of the shipment and flight details as soon as it ships. If you need more information on how to return equipment or assistance with proper documentation please contact support@geometrics.com or
Customer Service
Geometrics Inc.
2190 Fortune Drive
San Jose CA 95131
Tel. (408) 954-0522
Fax (408) 428-4272
E-mail support@geometrics.com
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